Construction and Resurfacing

Grey County’s Asset Management Plan, as well as inspections, help Council make decisions for when construction, resurfacing or bridge replacement projects need to be completed. 

To report a non-urgent issue (potholes, cracking), please email roads@grey.ca. A member of our staff will review your message and staff in the field will investigate your concerns if needed before we follow up with you.

To report an urgent road issue (significant damage, debris on a road), please call us at 519-376-7337 ext. 1217. For an emergency such as a traffic accident, call 9-1-1.

Grey County is committed to keeping our roads safe. We actively patrol roads to spot issues and make timely repairs. Sometimes potholes can develop quickly, especially early in the spring.

If you see a pothole on a County road that you believe needs repairs, you can report it by:

• Email: roads@grey.ca
• Phone: 519-373-7337
• Online Form: Available on Grey.ca

Please note that by reporting a pothole, you are not submitting a claim to the County.   

What causes a pothole?

Potholes are generally caused by significant freeze/thaw weather cycles that damage the road surface. During these freeze/thaw cycles, water seeps into cracks in the asphalt. Changes in the temperature and the vibration from vehicles, especially heavy vehicles, causes stress on the road which can then deteriorate and create a pothole.

Repairing potholes and meeting Minimum Maintenance Standards

Although we try to fix damage as soon as possible, Provincial “Minimum Maintenance Standards define how quickly repairs must be completed. Timing depends on the size of the pothole and the classification of the road. The Standards may be changed by the Province, but as of March 2019, they say:

“Potholes must be at least 800 cm² on class 2 roads or 1000 cm² on Class 3&4 roads and at least 8 cm deep to be considered in a “state of disrepair”. Potholes on higher speed roads and high-volume roads will be repaired within four days of being observed or reported. Potholes on lower speed and volume roads will be repaired within 14 days.”

Grey County regularly exceeds the Minimum Maintenance Standards.

Damage Claims

Grey County strives to repair road surface damage quickly and will not be held responsible for damage to vehicles or property if Provincial “Minimum Maintenance Standards for Highways” have been met. These standards are laid out in Ontario Regulation 239/02, issued by the Province under the Municipal Act S.O. 2001, c. 25, outlined above.